Senior Manager, Amazon & E-Retail

About the Role

Our client, an international beauty brand, is seeking a Senior Manager, Amazon & E-Retail to lead the strategy, growth, and operational performance of its North American e-retail business across Amazon, Sephora.com, and Nordstrom.com in the United States and Canada.

As a key business owner for the channel, this role is accountable for driving sustainable revenue growth, improving profitability, strengthening the brand’s digital presence, and delivering best-in-class execution across commercial planning, operations, content, media, and retailer relationships.

This is a highly visible and influential leadership role. The Senior Manager will own the strategic direction and day-to-day performance of the channel, serving as the central point of accountability across internal teams, global stakeholders, agency partners, and retail platforms. The ideal candidate is both strategic and hands-on: comfortable developing a long-term channel vision, leading senior-level retailer conversations, and navigating complex business challenges while staying close to the details required for exceptional execution.

Key Responsibilities

Business Ownership and Commercial Strategy

• Own the Amazon and e-retail business and P&L across the U.S. and Canada, with accountability for revenue, profitability, market share, and growth targets
• Develop and execute differentiated strategies for Amazon, Sephora.com, and Nordstrom.com based on each platform’s customer, capabilities, and role within the broader omnichannel ecosystem
• Lead annual planning, forecasting, investment recommendations, promotional strategies, product launches, and channel priorities in partnership with senior leadership
• Evaluate channel performance and investment effectiveness, ensuring the optimal allocation of media, trade, content, and operational resources
• Identify new growth opportunities across assortment, pricing, promotions, digital shelf, customer acquisition, conversion, and retention while tracking competitive and industry trends

Amazon, Media and Digital Shelf Leadership

• Lead the end-to-end Amazon business across the U.S. and Canada, including Vendor Central, forecasting, assortment, catalog health, inventory, retail operations, content, promotions, and advertising
• Develop strategies that balance sell-in, sell-out, profitability, inventory health, media efficiency, and long-term brand equity
• Lead Amazon Advertising strategy across Sponsored Ads, paid search, and DSP, partnering with Amazon and agency teams to improve traffic, conversion, new-to-brand acquisition, market share, and return on investment
• Define and lead the digital shelf strategy across Amazon, Sephora.com, and Nordstrom.com, including PDP content, Amazon A+ content, brand stores, retailer assets, and product discoverability
• Partner with global and North American creative, brand, digital marketing, and agency teams to ensure content is brand-right, commercially effective, and optimized for each platform
• Own the e-retail activation calendars, ensuring product launches, assortment updates, tentpole events, retailer campaigns, and promotional programs are executed successfully

Operations and Performance Management

• Oversee operational excellence across all e-retail channels, ensuring accuracy and consistency across catalog setup, pricing, inventory, order flow, product availability, and retailer requirements
• Monitor and optimize weeks of supply, in-stock rates, replenishment, forecasts, and inventory health in partnership with analytics, supply chain, finance, and external partners
• Lead the resolution of shortages, chargebacks, deductions, unauthorized sellers, content suppression, catalog errors, and compliance issues to minimize revenue leakage and business disruption
• Establish clear reporting and performance-management processes, translating data into actionable recommendations, priorities, and recovery plans
• Ensure launches, assortment transitions, and promotional programs are supported by strong operational planning and cross-functional coordination

Partner, Cross-Functional and Team Leadership

• Serve as the primary business lead for Amazon, Sephora, Nordstrom, and relevant agency partners, building strong relationships across merchandising, operations, content, and advertising teams
• Lead retailer market meetings, business reviews, agency calls, and strategic planning sessions with confidence, clear ownership, and accountability
• Develop compelling presentations and strategic recommendations for executive leadership, global stakeholders, retail partners, and agencies, clearly connecting performance insights to decisions and next steps
• Collaborate closely with digital marketing, growth analytics, brand, creative, supply chain, finance, customer service, education, sales, and global teams to ensure aligned execution
• Work effectively across countries, cultures, and time zones, balancing different market needs while building alignment around shared business goals
• Manage and develop direct reports, establishing clear priorities, strengthening team capabilities, and fostering a collaborative, accountable, and high-performing environment

Qualifications

• 5+ years of experience in Amazon, e-retail, eCommerce, or digital commerce, with demonstrated ownership of channel performance and business growth
• Strong hands-on knowledge of Amazon Vendor Central, including retail operations, catalog management, inventory planning, promotions, and digital shelf optimization
• Deep expertise in Amazon Advertising, including hands-on management of Sponsored Ads, paid search, and DSP, with a strong understanding of full-funnel strategy, measurement, and optimization
• Experience managing retailer.com businesses; experience with Sephora, Nordstrom, or other prestige beauty retailers is strongly preferred
• Demonstrated experience owning or influencing a P&L, revenue forecast, media budget, or commercial investment plan
• Strong analytical and commercial capabilities, with the ability to interpret performance data, identify business implications, and recommend clear actions
• Excellent presentation and storytelling skills, including experience presenting recommendations to senior leadership, global stakeholders, and external partners
• Strong relationship-management and influencing skills, with the ability to lead agencies, retail partners, and cross-functional teams without direct authority
• Exceptional project-management and organizational skills, with the ability to balance strategic priorities and detailed execution in a fast-moving environment
• A creative eye and appreciation for premium beauty, brand storytelling, and elevated digital experiences are a plus
• Bachelor’s degree required