About the Role
Our client is an eCommerce agency that helps the world’s leading brands accelerate growth across every major digital marketplace, with near real-time performance measurement that improves sales, share, and profit. Its teams span the Americas, Europe, and Asia-Pacific.
The agency is looking for a leader to join its Directors team, focused on team development and support, client retention and growth, and the agency’s continued expansion as a leading digital commerce partner. This role calls for proven commerce experience across both retail and media (a strength in one over the other is expected), strong people leadership, and a passion for working with clients at the executive level, from new business through ongoing growth.
You will work alongside the current Commerce leadership team across all retail and media functions, with three goals: grow clients’ businesses across every media opportunity, retain clients, and develop the internal team.
Key Responsibilities
Client Leadership & Growth
- Build and maintain strong executive client relationships that foster long-term partnerships and referrals, drive incremental value, and invite candid feedback
- Oversee multiple client teams, guiding strong performance against client goals and resolving client issues
- Identify opportunities to grow revenue with existing clients in ways that match their growth objectives and best interests
Agency Strategy & Representation
- Help shape and implement agency strategy, including how to scale effectively and efficiently
- Act as a brand ambassador internally, through market insights and training, and externally, through business development, conferences, webinars, and industry groups
Team Leadership
- Make sure the team has the training, resources, and professional development it needs to succeed and deliver value to clients every day
- Keep team morale and motivation high in a hybrid work environment
- Continuously improve team efficiency, balancing time spent against quality of delivery while protecting work/life balance
- Contribute to hiring, team structure, and account resourcing decisions
Travel is required based on client needs.
Qualifications
- 8+ years of eCommerce experience across digital commerce retailers and intermediaries, or in a similar industry and role
- Expertise in commerce fundamentals: search, display, video, content, promotion, and more
- Team management experience, with demonstrated leadership, mentoring, and coaching skills
- Experience presenting to and influencing executives
- A track record of prioritizing in a fast-paced environment with competing internal and external demands
- Strong business acumen, problem-solving, and analytical skills
- Excellent communication and organizational skills, with a strong customer focus
- A proactive, adaptable, results-driven approach, with a bias for action and the tenacity to overcome obstacles
- Intellectual curiosity and the ability to learn quickly
Location & Compensation
- Location: Hybrid, in office in Seattle, WA; Los Angeles, CA; or San Francisco, CA
- Base salary: Up to $200K, depending on experience
- Travel: Required, based on client needs